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Zendesk Income Statement 2021-2011 | ZEN
Brief overview of profit and loss at Zendesk
The figures are compared over a five-year interval. Revenue at Zendesk moved from $312 million in 2016 to $1.3 billion in 2021. The total change was +329%, with a CAGR of approximately 33.8%. The company expanded its revenue base at a high speed.
At the gross-profit level, the result moved from 219 million dollars to 1.1 billion dollars, a change of +385.8%. Revenue outpaced cost of revenue, allowing more sales to flow into gross profit. Gross margin moved from 70.2% to 79.5%. A wider margin shows that the economics of the core business improved.
EBITDA changed from −70.6 million dollars to −129 million dollars (−82.7%). EBITDA underperformed the top-line trend. EBITDA margin was −22.6% at the start and −9.6% at the end. The increased EBITDA share is a positive sign.
The final result was −$97.6 million initially and −$224 million in the final year. The negative result deepened, showing weaker final efficiency.
Market value was 2.2 billion dollars at the start and 11.8 billion dollars at the end. A large part of future progress may already be reflected in the valuation.
Overall conclusion
The financial profile remains mixed, with strengths and risks moving in different directions. The financial profile benefits from improving gross profitability, revenue expansion and higher operating efficiency. The overall view is constrained by a weaker final result and limited operating profitability. The key question is whether sales can be converted into sustainable profit.
Annual Income Statement Zendesk
| 2021 | 2020 | 2019 | 2018 | 2017 | 2016 | 2015 | 2014 | 2013 | 2012 | 2011 | |
|---|---|---|---|---|---|---|---|---|---|---|---|
Market Cap |
11.8 B | 16.6 B | 9.56 B | 7.13 B | 3.85 B | 2.23 B | 1.87 B | 1.3 B | - | - | - |
Shares |
120 M | 115 M | 111 M | 106 M | 99.9 M | 93.2 M | 84.9 M | 53.6 M | 21.7 M | 19.6 M | - |
Historical Prices |
98.5 | 144 | 86.4 | 67.5 | 38.5 | 23.9 | 22 | 24.2 | - | - | - |
Net Income |
-224 M | -218 M | -170 M | -131 M | -102 M | -97.6 M | -84.1 M | -67.4 M | -22.6 M | -24.4 M | - |
Revenue |
1.34 B | 1.03 B | 816 M | 599 M | 430 M | 312 M | 209 M | 127 M | 72 M | 38.2 M | - |
Cost of Revenue |
275 M | 251 M | 234 M | 181 M | 127 M | 93.9 M | 67.2 M | 46 M | 24.5 M | 13.3 M | - |
Gross Profit |
1.06 B | 778 M | 582 M | 417 M | 303 M | 219 M | 142 M | 81 M | 47.5 M | 25 M | - |
Operating Income |
-167 M | -156 M | -163 M | -138 M | -106 M | -98.1 M | -83 M | -66.1 M | -21.8 M | -24.1 M | - |
Interest Expense |
58.7 M | 43.3 M | 26.7 M | 19.9 M | - | -153 K | -729 K | -1.53 M | -517 K | -96 K | - |
EBITDA |
-129 M | -114 M | -124 M | -101 M | -74.2 M | -70.6 M | -63.2 M | -54.7 M | -16.6 M | -21.6 M | - |
Operating Expenses |
1.23 B | 934 M | 745 M | 555 M | 409 M | 317 M | 225 M | 147 M | 69.3 M | 49.1 M | - |
General and Administrative Expenses |
199 M | 166 M | 141 M | 103 M | 81.7 M | 64.4 M | 47.9 M | 32.9 M | 16.4 M | 11.6 M | - |
All numbers in USD currency
Quarterly Income Statement Zendesk
| 2022-Q4 | 2022-Q3 | 2022-Q2 | 2022-Q1 | 2021-Q4 | 2021-Q3 | 2021-Q2 | 2021-Q1 | 2020-Q4 | 2020-Q3 | 2020-Q2 | 2020-Q1 | 2019-Q4 | 2019-Q3 | 2019-Q2 | 2019-Q1 | 2018-Q4 | 2018-Q3 | 2018-Q2 | 2018-Q1 | 2017-Q4 | 2017-Q3 | 2017-Q2 | 2017-Q1 | 2016-Q4 | 2016-Q3 | 2016-Q2 | 2016-Q1 | 2015-Q4 | 2015-Q3 | 2015-Q2 | 2015-Q1 | 2014-Q4 | 2014-Q3 | 2014-Q2 | 2014-Q1 | 2013-Q4 | 2013-Q3 | 2013-Q2 | 2013-Q1 | 2012-Q4 | 2012-Q3 | 2012-Q2 | 2012-Q1 | 2011-Q4 | 2011-Q3 | 2011-Q2 | 2011-Q1 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Shares |
- | 124 M | 123 M | 122 M | 122 M | 120 M | 119 M | 118 M | 118 M | 116 M | 115 M | 114 M | 113 M | 111 M | 110 M | 109 M | 108 M | 106 M | 105 M | 104 M | 103 M | 101 M | 99.5 M | 97.5 M | 96.7 M | 94.1 M | 92.2 M | 90.5 M | 90.3 M | 87.8 M | 86.4 M | 76.3 M | 75.5 M | 71.7 M | 45.8 M | 22.8 M | 23.2 M | 22 M | 21.6 M | - | - | - | - | - | - | - | - | - |
Net Income |
- | -59.1 M | -95.1 M | -66.9 M | - | -54.4 M | -58.4 M | -49 M | - | -40.7 M | -64.7 M | -42.8 M | - | -34.2 M | -54.5 M | -44.7 M | - | -34.1 M | -34.4 M | -29.3 M | - | -27.7 M | -29.3 M | -27 M | - | -25.8 M | -26.3 M | -27.2 M | - | -18.9 M | -21.5 M | -19.2 M | - | -17.9 M | -21.7 M | -10.3 M | - | -4.76 M | -6.35 M | - | - | - | - | - | - | - | - | - |
Revenue |
- | 417 M | 407 M | 388 M | - | 347 M | 318 M | 298 M | - | 262 M | 247 M | 237 M | - | 210 M | 195 M | 181 M | - | 155 M | 142 M | 130 M | - | 113 M | 101 M | 93 M | - | 80.7 M | 74.2 M | 68.5 M | - | 55.7 M | 48.2 M | 42.2 M | - | 33.9 M | 29.5 M | 25.1 M | - | 19.2 M | 16.4 M | - | - | - | - | - | - | - | - | - |
Cost of Revenue |
- | 79.5 M | 82.8 M | 75.7 M | - | 70.2 M | 66.7 M | 60.9 M | - | 62.8 M | 61.5 M | 59.7 M | - | 59.2 M | 57.7 M | 55.7 M | - | 47 M | 44.2 M | 39.1 M | - | 33.7 M | 30.7 M | 28.1 M | - | 23.9 M | 22.9 M | 21.5 M | - | 17 M | 16.2 M | 14.3 M | - | 11.7 M | 11.7 M | 9 M | - | 6.33 M | 5.68 M | - | - | - | - | - | - | - | - | - |
Gross Profit |
- | 337 M | 324 M | 313 M | - | 277 M | 251 M | 237 M | - | 199 M | 185 M | 178 M | - | 151 M | 137 M | 126 M | - | 108 M | 97.7 M | 90.7 M | - | 79.1 M | 70.6 M | 64.9 M | - | 56.9 M | 51.3 M | 46.9 M | - | 38.6 M | 32.1 M | 27.9 M | - | 22.2 M | 17.8 M | 16.1 M | - | 12.9 M | 10.7 M | - | - | - | - | - | - | - | - | - |
Operating Income |
- | -55.4 M | -92.5 M | -60.6 M | - | -38.9 M | -42.4 M | -37.3 M | - | -28.3 M | -31.5 M | -41.3 M | - | -35.4 M | -51.4 M | -43.9 M | - | -34.2 M | -33.6 M | -33.6 M | - | -28.4 M | -30.5 M | -27.2 M | - | -26.2 M | -26.3 M | -26.7 M | - | -18.8 M | -20.9 M | -18.8 M | - | -17.8 M | -21.4 M | -9.75 M | - | -4.61 M | -6.16 M | - | - | - | - | - | - | - | - | - |
Interest Expense |
- | 3.13 M | 3.12 M | 3.12 M | - | 14.8 M | 14.6 M | 14.4 M | - | 14.1 M | 8.09 M | 6.89 M | - | 2.58 M | -1.27 M | 700 K | - | -463 K | 27 K | 1 M | - | 619 K | 508 K | 218 K | - | 681 K | 134 K | -70 K | - | 145 K | -343 K | -230 K | - | -343 K | -450 K | -458 K | - | -102 K | -133 K | - | - | - | - | - | - | - | - | - |
EBITDA |
- | -26.7 M | -72.8 M | -50.3 M | - | -11 M | -23.8 M | -27.8 M | - | 4.28 M | -9.51 M | -30 M | - | -7.64 M | -33.7 M | -35.2 M | - | -7.01 M | -14.9 M | -23.8 M | - | -4.18 M | -14.4 M | -19.3 M | - | -6.21 M | -13.1 M | -20.2 M | - | -5.14 M | -12.1 M | -14.6 M | - | -10.1 M | -16.9 M | -7.94 M | - | -1.02 M | -4 M | - | - | - | - | - | - | - | - | - |
Operating Expenses |
- | 393 M | 417 M | 373 M | - | 316 M | 294 M | 274 M | - | 227 M | 217 M | 219 M | - | 187 M | 188 M | 170 M | - | 142 M | 131 M | 124 M | - | 108 M | 101 M | 92.1 M | - | 83.1 M | 77.6 M | 73.6 M | - | 57.4 M | 53 M | 46.8 M | - | 40 M | 39.2 M | 25.8 M | - | 17.5 M | 16.9 M | - | - | - | - | - | - | - | - | - |
General and Administrative Expenses |
- | 76 M | 97.2 M | 63.5 M | - | 50.7 M | 45.8 M | 43.1 M | - | 38.9 M | 36.2 M | 34.3 M | - | 32.9 M | 43 M | 31.3 M | - | 27.4 M | 24.2 M | 22.2 M | - | 21.4 M | 19.8 M | 18.3 M | - | 16.2 M | 16.1 M | 15.9 M | - | 12.3 M | 11.5 M | 10.1 M | - | 8.94 M | 8.32 M | 6.38 M | - | 3.65 M | 5.14 M | - | - | - | - | - | - | - | - | - |
All numbers in USD currency
The income statement is one of the three key financial reports of a company Zendesk (alongside the balance sheet and the cash flow statement). It shows how the company makes money and what its expenses are:
- How much revenue the company earned
- How much it spent on production, personnel, marketing, taxes, etc.
- What profit remained in the end
Analyzing the income statement helps an investor understand whether the business generates stable and growing profits, how effectively the company controls its expenses, and whether it is capable of generating income in the future. Additionally, this analysis shows how the company copes with crises and economic cycles, and allows assessing the potential for stock price growth and dividend payments.
Features- The income statement may include both recurring and one-time items (for example, profit from the sale of assets). It is necessary to separate core metrics from one-off events for accurate analysis.
- Companies often publish interim reports (e.g., quarterly), which allows for more timely tracking of trends.
- A combined analysis of the income statement with the balance sheet and cash flow statement provides a comprehensive view of the company’s financial health.
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